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Customer Service

Buyer and Service / General Terms and Conditions


Definities

Seller: GSM REPEATER SHOP
Buyer: Any buyer of our products.
Products: All products and services that are sold to you by us, including the packaging, user guides and other components.

Contact

Headquarters
GSM REPEATER SHOP
Bruynvisweg 18
1531 AZ Wormer
The Netherlands


Customer Service
T: +31 (0)75 771 67 14
E:
info@gsm-repeater-shop.com

Company information
GSM REPEATER SHOP is a trade name of Ostman International BV, with its registered office in Wormer, the Netherlands. 
Register of companies: 529.39.634 Amsterdam 
VAT no.: NL.8506.75.182.B.01


Agreement

An agreement comes into existence when a buyer orders one or more of our products via this website and receives an e-mail confirmation of his/her order. These terms of delivery are part of all agreements between the buyer and GSM REPEATER SHOP. Dutch law is applicable to this agreement.


Offers

All offers on this website are without our liability. Offers are subject to the availability of the products ordered. All images of the products to be ordered are for reference only. GSM REPEATER SHOP, or the seller in question, is not liable for any deviations of the product of any kind.


Payment methods

GSM REPEATER SHOP accepts the following payment methods:

Payment methods - GSM REPEATER SHOP


The seller is not required to deliver and / or send the products until the buyer has paid for the products. The moment of payment is crucial.


Prices

All indicated prices are in Euros and exclude VAT, unless indicated otherwise. All offers/images/prices are subject to typing / scanning errors and / or changes by the seller.


Delivery

Delivery of the ordered products is carried out by UPS and/or DHL and is the responsibility of GSM REPEATER SHOP. The delivery time is between 2 and 3 working days, unless indicated otherwise in the product information or on the website in question. Delivery times are an indication only. The delivery times shall never be considered a deadline, unless explicitly agreed otherwise. However, GSM REPEATER SHOP will do everything reasonable within its powers to realize delivery within two to three working days. The maximum delivery time is 30 days unless agreed otherwise. Should the delivery term not be met, GSM REPEATER SHOP will notify the buyer in a timely fashion and offer the possibility to terminate the agreement or to agree a new delivery term. Amounts paid will be refunded within 14 days of the termination of the agreement. GSM REPEATER SHOP is not liable for any refund or compensation if the buyer has provided incorrect address details to the seller.

Shipping


Right to withdraw

When a purchase is made via the internet, the buyer has the right to terminate the agreement within 14 days without statement of reasons (2011/83/EC). This term commences on the day after the products are received by, or on behalf of, the buyer. During this term the buyer shall treat the product and packaging with care. The buyer shall only remove the packaging or use the product to the extent that is necessary to be able to determine whether the buyer wishes to keep the product. If the buyer decides to use his/her right to withdraw, the buyer shall return the product, including all accessories in the original and undamaged state, prepaid to the seller, including the packaging and a copy of the original order confirmation. If the buyer decides to use his/her right to withdraw the buyer is liable for the costs of returning the product. If the buyer has paid an amount, the seller will refund this amount within 14 days of receipt of the returned goods. Delivery and/or processing costs are never refunded.

If you would like to invoke the right to withdraw, we ask that you print out the return form, fill it out completely, scan it and return it to us by email.

The right to withdraw does not normally apply to corporate clients. We will, however, make an exception for buyers. The €15 shipping and handling costs incurred by us will be deducted from the purchase price invoiced to our corporate clients.

Returns:
If you, as a buyer, wish to invoke the right to withdraw, all associated return costs shall be borne by you. We recommend insuring the package with a tracking number upon return. You are responsible for returning the package to the right address. It is not possible to return special order items.

Depreciation:
If you wish to invoke the right to withdraw, you must return the product and all accessories included in the original packaging. Should the products be incomplete, scratched or otherwise damaged, we reserve the right to deduct these damages from the original purchase price.


Warranty

2 year warranty. If the product has any visible defects, all complaints must be reported within 14 days of the purchase date. The complaint must be made via e-mail or in writing and should include a clear description of the grievances or the observed defects. If the buyer sends any products at his/her own initiative, the buyer shall be liable for the delivery costs. GSM REPEATER SHOP shall not be liable for any damage that occurs during transport. GSM REPEATER SHOP is not liable for any damage incurred by the buyer or a third party as a result of the use of a product delivered by GSM REPEATER SHOP, unless the buyer demonstrates that the damage was incurred through intent or gross neglect on the part of GSM REPEATER SHOP. (In)direct costs or damage incurred by the buyer or a third party are not eligible for a refund, unless the buyer demonstrates that the costs or damage are the result of intent or gross neglect on the part of GSM REPEATER SHOP. If any refunds are to be paid with regard to the products purchased by the buyer, these shall be limited to the purchase price of the product in question.


Privacy

GSM REPEATER SHOP will treat personal details provided by you with utmost care and confidentiality. GSM REPEATER SHOP B.V. complies with the Data Protection Act. GSM REPEATER SHOP shall not pass on your personal details to third parties without your explicit written consent.