Return Form

Is your purchase not providing full satisfaction? Call us first! We can very likely help you further Should you wish to proceed with a return, kindly fill-in this form in full..

Reason for the return ? *

Complementary information: *

What is being returned? *

Which part / part do you want to return: *

Tell us more about the condition of the items being returned

I have removed the products from their original packaging *

The products are undamaged and in perfect condition *

The original packaging is in perfect condition *

Order

Order number *

Payment method *

IBAN:

BIC:

Customer's information

Company

Name *

Address *

Street nb. *

Post Code *

City *

Country *

Contact information

Email *

Phone *

Important information about the return:

Always enclose a copy of the invoice with the items returneds.
Only fully-completed forms can be processed.
If your return comes from outside the EU please add your import document / copy of the invoice of the import duties. If you do not add these documents, we will have to pay import duties on the return. When that occurs we have no other option than to pass these costs on to you.

SHIPPING

We strongly encourage you to use a courier service that offers parcel-tracking and insurance fort he whole transportation.

RETURN ADDRESS

Products must be returned to our headquarters in The Netherlands. Using a different address will impediment the processing of your return, or shall lead to serious delay and deduction from the amount to refund of any additional processing fees.

GENERAL TERMS AND CONDITIONS OF SALE

Our General Terms and Conditions of Sale are available on our website.

RIGHT OF RETURN

Return shipping is not possible for specially ordered items.

RETURN SHIPPING COSTS

Shipping costs for the return of products are paid by the customer. We will only cover return shipping costs if we have delivered a product that is not conform to the order, or if a mistake has been made that is directly attributable to our actions.

BUSINESS CUSTOMERS

When you return your products as a business customer, the actual shipping costs and € 15,- administration costs will be deducted from the purchase amount.

REFUNDS

Only products received in perfect condition, complete (with their accessories), functional, in their packaging and their original documentation, all in perfect condition, are eligible for a refund.

In the event of a damage to a product or its packaging, or in case of incomplete return, we reserve the right to deduct the damage or loss from the amount to refund.